Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("Client", "you") and TRAIDE LIMITED, trading as TRAIDE ("TRAIDE", "we", "us"). They apply whenever you access traide.us, submit our intake form, participate in an AI intake call, or receive a TRAIDE Assessment report.

If you do not accept these Terms, do not use the service. Where you are agreeing on behalf of a business, you represent that you are authorised to bind that business.

The TRAIDE Assessment ("Service") is an AI-assisted operational assessment for trades businesses, delivered in four phases:

1. An intake conversation, conducted by an AI voice agent;
2. AI-assisted research against our database of tools and operational playbooks;
3. A written report, reviewed and signed off by a human member of the TRAIDE team before delivery;
4. A 30-minute consultation call to walk through the report.

The Service is advisory. Reports contain recommendations, illustrative savings estimates, and suggested tools. They are not guarantees of any financial, operational, or business outcome.

While TRAIDE is in its launch cohort (the first twenty-five (25) clients or until the advertised offer-end date, whichever is first), the Service is provided at no cost.

In exchange, we request (but do not require) an honest testimonial once you have received your report and had your consultation. There is no obligation to provide a testimonial, to endorse the Service, or to purchase any additional service. Once the launch cohort ends, standard pricing applies and will be stated on the website at time of booking.

You confirm that you:

• are at least 18 years old;
• are an owner, operator, or authorised representative of a bona-fide trades or field-services business;
• will provide accurate, truthful information during intake;
• will use the Service only for the lawful internal business purposes of the entity you represent.

You agree not to:

• use the Service to evaluate or benchmark TRAIDE for the benefit of a competing consultancy without prior written consent;
• redistribute, resell, publish, or share your report beyond your own internal team;
• attempt to reverse-engineer or extract our methodology, prompts, tool database, or scoring frameworks;
• upload or share unlawful, infringing, or malicious content.

You acknowledge and consent that the Service relies on artificial intelligence, including:

• a third-party conversational AI agent that conducts the intake call and produces a transcript;
• large language models that analyse your transcript and produce draft recommendations;
• automated research and report-generation tooling.

AI-generated content can contain inaccuracies or omissions. Every report is reviewed by a human member of the TRAIDE team before delivery, but you are responsible for validating any recommendation against your own circumstances before acting on it. Do not rely on a TRAIDE Assessment in place of licensed financial, legal, tax, accounting, insurance, or regulatory advice.

Our reports may recommend software, services, or vendors operated by third parties ("Third-Party Tools"). We do not control, warrant, or guarantee the performance, pricing, security, or continued availability of any Third-Party Tool.

Any contract, subscription, or arrangement you enter into with a Third-Party Tool provider is strictly between you and that provider. TRAIDE is not a party to those agreements and accepts no liability for any dispute arising from them. We do not receive commissions or affiliate payments that influence recommendations.

Upon delivery of your report, we grant you a non-exclusive, non-transferable, royalty-free licence to use the contents of that report for the internal business purposes of the entity that engaged us. You may share it with your employees, advisors, and agents who have a legitimate need to see it.

We retain ownership of the assessment methodology, research frameworks, templates, prompts, scoring systems, tool database, and any know-how developed in the course of providing the Service. You retain ownership of the business information you share with us and grant us a licence to use it to deliver the Service, improve our methodology in anonymised and aggregated form, and (with your permission) reference the engagement in marketing materials and case studies.

Each party will treat the other's non-public information as confidential and use it only to the extent necessary to deliver or receive the Service. Confidentiality does not apply to information that is publicly available, lawfully received from a third party, or required to be disclosed by law or regulator.

Where we produce anonymised or aggregated insights for research, benchmarking, or sample reports, we will remove identifying details (company name, named individuals, specific revenue figures) before any external use.

During the launch cohort, no fees are payable. Once the cohort concludes, fees will be stated on the website at the time of booking. Unless otherwise agreed in writing, all fees are:

• quoted in US Dollars (USD);
• payable in advance via the payment link provided at checkout;
• exclusive of any taxes, duties, or levies you are required to pay in your jurisdiction.

Once paid, fees are non-refundable except where required by law or where we expressly agree otherwise in writing.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant or guarantee that following our recommendations will result in any specific increase in revenue, reduction in costs, recovery of time, return on investment, customer retention, or any other business outcome. Any figures or ranges presented in a report are illustrative estimates based on the information you provide and reasonable assumptions about comparable businesses.

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law.

Subject to the above, to the maximum extent permitted by law:

• neither party will be liable to the other for indirect, incidental, consequential, punitive, or special damages, or for lost profits, lost revenue, lost opportunity, loss of data, or loss of goodwill;
• our total aggregate liability arising out of or in connection with the Service will not exceed the greater of (i) the fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred pounds sterling (£100).

You will indemnify and hold harmless TRAIDE, its employees, contractors, and directors from any third-party claim, loss, or expense (including reasonable legal costs) arising from: (a) your breach of these Terms; (b) your implementation of any recommendation in a report; (c) your use of any Third-Party Tool; or (d) any business decision taken in reliance on the Service.

You may stop using the Service and request deletion of your data at any time by emailing hello@traide.us.

We may suspend or terminate your access to the Service if you breach these Terms, if continued provision becomes unlawful or impracticable, or if we reasonably believe use of the Service is causing harm to us, to other clients, or to third parties.

Sections that by their nature should survive (including Confidentiality, Intellectual Property, Warranties, Liability, Indemnity, and Governing Law) will survive termination.

We may update these Terms from time to time. Material changes will be reflected by an updated "last updated" date at the top of this page, and where appropriate, notified to active clients by email. Your continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, except that nothing prevents either party from seeking urgent injunctive relief in any competent court.

Before commencing any formal dispute, we ask that you contact us at hello@traide.us so we can try to resolve the issue informally and in good faith.

TRAIDE LIMITED (Company No. 16815855), incorporated in England and Wales. For all matters relating to these Terms, email hello@traide.us.